📄 Cancellation & Refund Policy

Last updated on: 04 August, 2025

This Cancellation & Refund Policy applies to all purchases made through the Jumpp mobile application, operated by Inkpen Labs Pvt Ltd (“we”, “us”, or “our”).

At Jumpp, we are committed to delivering a meaningful and empowering learning experience. However, if you are not satisfied with your subscription or have made a purchase in error, please read the following policy carefully.

Cancellation Policy

• You may cancel your subscription at any time through the app or your device’s app store settings (Google Play / Apple App Store).
• Cancellation will stop your auto-renewal, but you will continue to have access to premium features until the end of your current billing cycle.
• We do not offer pro-rated refunds for unused time in your subscription after cancellation.

Refund Policy

• As Jumpp is a digital learning service, all payments are non-refundable once a subscription has started or a Quest has been unlocked.
• However, if you believe there was a technical issue, duplicate charge, or purchase made in error, please contact our support team within 7 days of the transaction.
• Refunds (if approved) will be processed within 3–5 business days back to the original method of payment.

When Refunds May Not Be Granted ⚠️

• Requests made after 7 days of the transaction date.
• If significant usage of the app or its premium features has occurred.
• If the subscription was purchased via a third-party platform (e.g. Apple or Google), in which case their policies apply.

Need Help?

For any concerns, please reach out to our Customer Support team at:

contact@inkpenlabs.com
Include your transaction details and a brief explanation of your request.

Note: By purchasing a subscription or course on Jumpp, you agree to this cancellation and refund policy.