📄 Privacy Policy for Jumpp

Effective Date: 4 Aug, 2025

Welcome to Jumpp! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile app and related services. Jumpp has been developed by Inkpen Labs Pvt Ltd and operates as a subscription-based learning and development application.

By using Jumpp, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve your Jumpp experience:

a. Information You Provide

• Profile Information: Name, gender, and phone number (or Google/Apple login data) used for authentication and personalization.
• Chat Inputs: Messages you send to AI characters within the app. These are used to power interactive experiences and may be processed by third-party AI services.

b. Automatically Collected Information

• Device Information: Device model, OS version, app version, and language preferences.
• Usage Data: Chat frequency, character interactions, feature usage, and navigation patterns.
• Analytics Tools: We may use third-party analytics tools such as Firebase Analytics and Crashlytics to understand app performance and user behavior.

Third-party services we may use include:

• Google Play Services
• Firebase Analytics
• Firebase Crashlytics

c. Payment Information

If you purchase a Jumpp Plus subscription, your payment will be securely processed through app store billing systems (e.g., Google Play or Apple). We do not store or have access to your full payment details.

2. How We Use Your Information

• Power and personalize content recommendations and AI chat experience
• Improve app performance and features
• Communicate with you about updates, offers, or support
• Process subscriptions and manage your access to premium features
• Comply with legal obligations

3. How We Protect Your Information

We use industry-standard security measures to safeguard your information. Access is restricted to authorized personnel and protected by technical safeguards. However, no system can be guaranteed 100% secure, so we encourage caution when sharing sensitive personal data.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information in the following cases:

• Service Providers: Vendors who assist with hosting, analytics, customer support, and subscription processing.
• Legal Requirements: If required by law or to protect our legal rights or the safety of users.

All partners are required to follow confidentiality and data handling protocols consistent with this policy.

5. Your Rights and Choices

• Update or delete your profile info from within the app
• Request deletion of chat data (where applicable)
• Opt-out of non-essential marketing communications

To exercise your rights, contact us at contact@inkpenlabs.com.

6. Data Retention

We retain your information only as long as necessary to operate Jumpp and comply with applicable laws. Anonymous usage data may be retained for up to 24 months for analytics and quality improvements. You can request deletion of your personal data at any time.

7. Third-Party Links

Jumpp may contain links to external websites or services. We are not responsible for the privacy practices of those platforms. Please review their policies before sharing personal information.

8. Children’s Privacy

Jumpp is not intended for users under the age of 13. We do not knowingly collect personal data from children. If you believe a child has used the app without consent, please contact us for prompt deletion of their data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the app with a revised “Effective Date.” Continued use of the app implies acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this policy, reach out to:

📧 Email: contact@inkpenlabs.com
🌐 Website: Jumpp App